CHOOSE POSITIVE LIVING with Sara Troy and her guest Douglas Noll, on air from September 12th
De-Escalate: How to Calm an Angry Person
in 90 Seconds or Less
By Douglas Noll
Lawyer-Turned-Mediator Teaches the Secret to Successful, Respectful Communication with Emotionally Triggered People
The Art of Becoming a Powerful Peacemaker!
Consider what it would be like trying to have a productive conversation with an angry inmate serving a life sentence at a maximum-security prison. Life-threatening at worst; unpleasant at best.
But Douglas E. Noll has been in exactly that situation, as well as many more high-tension confrontations, and has deduced precisely how to bring that conversation back in line respectfully and productively in under two minutes.
If he can do it with prison inmates, imagine how well this might work with upset spouses, unresponsive teenagers, unhappy clients, or even road-raging drivers?
Noll‘s highly-anticipated De-Escalate: How to Calm an Angry Person in 90 Seconds or Less (Beyond Words/Atria) is now at hand!
A successful trial lawyer-turned-mediator for 35 years, Nollgives you the secrets to calming an angry person of any age while remaining centered and calm. The book guides readers on how to keep your composure during a heated argument, and to withstand insults, provocations, and disrespect from others without losing your cool. In a world more politically divided than ever, De-Escalate provides a simple, surefire way to communicate with others respectfully and productively, despite how tense a situation may be.
In De-Escalate, Noll shares how to defuse conflicts quickly by focusing on the emotions of the angry person rather than the words being said (or screamed). In this way, habitual responses of anger and frustration are circumvented and cooler heads will likely prevail.
Noll explains, “I developed these skills as a professional mediator to help very angry people make better decisions about the problems they faced. I honed the skills in some of California’s maximum-security prisons with inmates serving life sentences. These inmates have stopped violent fights, gang riots, arguments, and bullying using the skills in this book. Dozens of inmates have told me that if they had learned these skills 10, 15, 20 years earlier, they would not be in prison today.”
Noll, who holds both a JD and an MA, left a successful career as a lawyer to become a peacemaker. He is an award-winning author, teacher, trainer, highly experienced mediator, and co-founder of the Prison of Peace project. This has been the most profound peace training Douglas has conducted thus far in his career. Inmates who have gone through his program have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities.
ON AIR WITH ON-DEMAND LISTENING
For mobile/tablets you can download free apps here: http;//soundcloud.com/mobile
In an interview, Noll can explore:
Noll so strongly believes in the skills and techniques of De-Escalate that he is offering the book for FREE to your listeners-they will only pay for shipping (available in U.S. only).
Your listeners can take advantage of this free offer by going to De-Escalate Free Book Offer.
The shortlink is https://goo.gl/OU6A00